UX Researcher Leads AI Evaluation For Teams Calling

Priyanka Kuvalekar, a senior UX research lead who joined Microsoft in April 2025, directs research for Microsoft Teams Calling and related AI experiences. She shares three lessons—continuous AI evaluation, designing for accessibility, and prioritizing AI fluency over deep technical coding—that shaped her transition from architecture into UX research. Her guidance targets practitioners shaping evaluation frameworks and AI quality metrics.