Superloop Deploys AI To Handle Customer Service

Superloop said at its half-year results presentation last week that AI now handles the majority of its customer service interactions, with two agentic assistants (Teddy, Mo) and app tools Refreshify and X-Ray deployed. Management reported automation cut inbound support calls by 30% over 18 months, and said AI investments support cost-to-serve improvements and its planned $165 million Lynham acquisition to expand FTTP reach.