Travelers Deploys 10,000 AI Agents Companywide

Travelers CEO Alan Schnitzer told analysts on a fourth-quarter 2025 earnings call that the insurer will work with Anthropic to deploy 10,000 personalized AI agents and that more than 20,000 employees already use AI tools regularly. He reported $1.5 billion in technology spending, a one-third reduction in claim call center staffing, and straight-through processing now eligible for over half of claims, boosting efficiency and profitability.