ServiceNow Deploys Autonomous Workforce Handling 90% Helpdesk Tickets

ServiceNow says its new Autonomous Workforce agent currently resolves 90% of targeted Level 1 inbound IT tickets internally, with resolution rates above 99% for those categories, and expects general availability in the second half of the year. The agent runs on the live CMDB, workflows, policy engines, and historic tickets, allowing end-to-end execution and measurable outcomes for password resets, VPN, software access and other high-volume issues.