Postal Operators Adopt AI With Safeguards

Eamon Kehoe of Escher Group argues postal operators should build strong data foundations, run focused experiments, and implement disciplined deployments to harness AI safely. He cites examples — Lithuania's Mantas chatbot handling up to 500 daily queries with 50% shorter wait times and U.S. sorting speed improvements up to tenfold — to show measurable benefits when data quality, integration, training, and security are prioritized.