Organizations Treat AI As Iteration Not Innovation
At the Home Care Innovation Forum, Brian Solis, ServiceNow’s Chief of Global Innovation, warned companies are misapplying AI and cited ServiceNow’s AI Index showing maturity scores fell from 44 to 35 year-over-year. He highlighted executive-employee perception gaps (73% executives vs 47% employees), urged treating AI agents as digital employees, and cited IKEA’s chatbot reskilling that generated €1 billion.
Scoring Rationale
Strong industry-level evidence and practical examples, but limited novel methodology and primarily strategic rather than technical guidance.
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Sources
- Read OriginalBeyond the AI Revolution: Why Many Companies Live in the Past [Keynote]briansolis.com
