Insurers Scale AI Across Enterprise Operations

Capgemini warns that 2025 marks insurers' AI transformation phase and 2026 demands enterprise-wide scaling, as many pilots remain siloed and create "AI debt." Its research finds 49% of insurers have deployed generative AI across functions, yet ROI is limited. The firm recommends building clean, democratized data estates, adopting an AI-first strategy, and partnering across ecosystems to embed AI and realize measurable business impact.