Insurers Close Personalization And AI Execution Gaps

Property and casualty insurers face execution gaps in personalization, AI deployment, and climate risk that will shape competitive outcomes in 2026, industry analysis shows. While 87% of executives say customers expect personalized experiences, only 54% report readiness; 63% of policyholders are willing to share data, but 70% cite data fragmentation, requiring workflow redesign, dynamic underwriting, and AI embedded in operations to drive measurable outcomes.