Generative AI Intensifies Knowledge Workers' Daily Workloads

Aruna Ranganathan and Xingqi Maggie Ye report an eight-month, in-progress case study of a ~200-employee company showing generative AI led employees to work faster, cover a broader scope of tasks, and log more unpaid hours. The study, cited alongside a 2024 Pew survey and industry anecdotes, finds staffing delays, role creep, and potential morale and compensation concerns for knowledge workers.