Companies Struggle To Balance AI Transparency
Companies are finding that efforts to explain how artificial intelligence systems work can both reveal too much and too little, Harvard Business Review reports. As firms rush to open the AI "black box," excessive detail can overwhelm users while scant explanations breed suspicion, undermining trust. The tension complicates communication design and forces more careful, user-centered transparency approaches.
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High practical relevance and credible HBR source, balanced by limited novelty and brief, shallow coverage.
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Sources
- Read OriginalHow to Get Your Customers to Trust AIhbr.org
