Banks Deploy AI To Cut Call Costs

Banks are adopting conversational and agentic AI to reduce call center costs and streamline operations, as highlighted during KeyCorp's fourth-quarter 2025 earnings call and deployments at KakaoBank, Lloyds and Wells Fargo. AI-handled calls cost roughly $0.25 versus $9 for human interactions, KeyCorp estimates about $100 million in annual savings, and banks are embedding AI to boost efficiency, personalization and customer retention.