AI Designs Empathy For Chronic Disease Care

Richard Mackey, CTO at CCS, argues that AI cannot feel emotions but can be designed to convey empathy in chronic disease management, citing tools like ChatGPT for Health and Anthropic's Claude. He explains empathy must be engineered across data, UX, language, and workflows to boost adherence, reduce hospitalizations, and support value-based care. Designers should prioritize transparent, tone-aware systems with human escalation paths.