Law Firms Embrace Innovation To Increase Value

Rachel Shields Williams, Product Management Director of Client Intelligence at Sidley Austin LLP, in the Law 2.5 Strategic Insight series, outlines seven practical steps law firms can take now to foster innovation, including hackathons, pitch labs, client experience mapping, and piloting AI summarization. She argues embedding technology, workflow redesign, and data-driven decision-making reduces errors, speeds turnaround, and differentiates firms to attract clients and next-generation talent.