Intercom Scales Support With AI-native Fin

In a recent GTMnow podcast episode, Archana Agrawal, president of Intercom, described how the company restructured product, pricing, and go-to-market to become AI-native. Its Fin agent now handles over 80% of support volume, resolves roughly 1 million issues weekly, and helped Intercom grow from $1M to more than $100M ARR with $0.99 outcome pricing and a $1M performance guarantee.