Enterprises Establish Agent Managers To Govern AI

Harvard Business Review on Feb. 12 said enterprises deploying autonomous AI agents need dedicated 'agent manager' roles to supervise agents that initiate tasks and make operational decisions. HBR cites risks—performance drift, compliance exposure and trust erosion—and points to Microsoft, Salesforce and OpenAI tools as examples, urging lifecycle management, monitoring and clear ownership to preserve accountability and operational reliability as agents scale.