Case Studyllmcomputer visionmoderationdoordash
DoorDash Deploys SafeChat AI Moderation System
7.2
Relevance Score
DoorDash has built and deployed SafeChat, an AI-driven safety system that moderates text, images, and voice across its platform, handling millions of interactions daily. Using a layered architecture—including an internal model trained on roughly 10 million messages and precise LLMs—SafeChat auto-clears most traffic with sub-300ms responses and 99.8% safe classification, and the company reports about a 50% reduction in low/medium-severity incidents.
