Consumers Prefer Banks to Authorize Agentic Purchases

A PYMNTS Intelligence report finds nearly seven in ten U.S. adults are open to AI assistants for routine tasks; 69% would use them for grocery planning and 63% for gifts. Consumers prefer banks, digital wallets and card issuers to authorize autonomous purchases — 26% trust wallets, 19% trust banks/issuers and 16% trust merchant agents — implying merchants should partner with trusted payment providers.