Banks Struggle To Convert Data Into Growth

Financial institutions, industry analyses and a Financial Brand podcast in 2025-2026 report banks hoard petabytes of customer data but fail to convert insights into timely acquisition and relationship growth. Legacy systems, compliance fears, and talent gaps hinder real-time personalization, while fintechs like Chime and SoFi boost acquisition 30–50% with fast data loops. Firms adopting CDPs, composable architectures, and incrementality testing show measurable gains, e.g., JPMorgan Chase's propensity models.