AI Drives $262 Billion Holiday Retail Sales

Salesforce and industry reports show artificial intelligence powered roughly $262 billion in holiday retail revenue—20% of total sales—during Nov. 1–Dec. 31, 2025, while global online sales reached $1.29 trillion. AI and agentic customer service channels saw more than double usage versus the prior two months, agents handled 142% more service tasks, and adopters recorded higher sales growth.