Agentic AI Transforms Enterprise IT Operations Resilience

Pramod Bijani, Senior Vice President at Cognizant, argues in a Feb. 13, 2026 ETCIO column that agentic AI is reshaping IT operations as hybrid, multicloud environments grow more complex. He emphasizes three capabilities—intelligent self-service, autonomous remediation, and AI-driven incident analysis—that reduce operational debt and outages. Enterprises should prioritize predictive analytics, automated remediation, and process modernization to boost resilience and speed innovation.